Heeeeeeeelp! Why Are My Eyelashes Falling Out?

According to Natasha Creasey, finding an eyelash or two on your cheek is no cause for alarm if it is only happening every now and then. However, if you are noticing several eyelashes falling out at a time or bald patches appearing in your lash line – the sirens should start wailing. 


Natasha Creasey is an Australian entrepreneur based in Sydney, Australia and she is the founder and owner of revolutionary skin care brand, AGENCY Skin, a company with a passionate approach to the enhancement of natural beauty and skin care, boasting a women’s and men’s range of skin care.


“So much of our beauty routine is centred around maintaining full and fluttery lashes; we curl them, add extensions onto them, enhance them with mascara and put falsies on top. It is no wonder we are quick to panic if our lash line starts to thin with unusual sparseness,” Creasey said. 


“Similarly to the hair on our head, our eyelashes go through phases of shedding, rest and growth. It is when the shedding phase starts to overpower the growth phase that we begin to feel concerned. If the problem persists, it is time to closely examine your beauty routine and overall health so that you can identify any potential triggers.” 

Creasey has outlined the reasons your eyelashes may be falling out: 


  • Bad beauty habits. Going to sleep with your makeup on isn’t only costly to your skin, leaving mascara on for long periods of time can actually damage your eyelash hair follicles. 
  • Lack of proper cleansing. Allowing the build-up of product around your eyes and lashes causes pore blockages which can lead to infections, bacteria issues, and more. This results in lash loss. 
  • Ageing. Similarly to the hair on your head, your eyelashes will naturally thin as a part of the ageing process. 
  • Aggressive face washing. Excessively rubbing your eyes when you are cleansing your face or removing makeup could also be causing your lashes to fall out. 
  • Stress. The hormones in our body that are associated with increased levels of stress can trigger a reaction that leaves our lashes looking thinner. 
  • Allergies. The products in your beauty routine could be causing an allergic reaction that can lead to eyelash loss. Eyelash glue and extensions are common causes for allergic reactions. 
  • Medication. Some medications affect your body’s natural processes causing issues such as hair loss including lash loss
  • Hormone changes. Hormone changes affect the body in different ways. Monthly menstrual cycles and life changes such as menopause cause significant changes in hormone levels – all of which affect hair growth and loss. Estrogen levels are at their lowest when your period first start and as they dip, the level of iron in your body dips too, causing you to lose more hair than normal. In fact, in some cases, heavy bleeding triggers hair loss and thinning.
  • Medical and health conditions. Alopecia, thyroid disorders and inflammatory diseases can all cause your eyelashes to thin and should be treated with the help of a general practitioner. Chemotherapy and radiation are also known treatments that can negatively impact your lash count. 


According to Creasey, there are number of at-home remedies, and lifestyle and beauty changes, that you can implement to promote eyelash growth and combat eyelash loss. She has collated her top six tips for achieving naturally luscious lashes. 

Stop rubbing your eyes.


“A blotting technique is much gentler on our sensitive eye region. Rubbing, scrubbing and dragging are not required to cleanse your eye area – you just need a gentle eye makeup removing product and patting with a towel after washing your face,” Creasey said. 


“Your eye area is delicate. Not only will rubbing your eyes lead to irritating your lashes, it can also escalate the ageing process that will result in wrinkles.” 


Be cautious when curling.

According to Creasey, mechanic eyelash curlers are safe to use in small doses; you should limit eyelash curling to no more than 10 to 20 seconds. Heated eyelash curlers however should be avoided at all costs – otherwise they will cost you your lashes. 


Keep track of your product inventory.

“Every makeup and skincare product in your collection will have a use-by date clearly stipulated on its packaging. A general rule of thumb, however, is that your mascara should be renewed every three to six months. Products that are not fresh will transfer bacteria from the tube to your lashes, which can lead to lash loss,” Creasey added. 


Never rip off your false lashes.

According to Creasey, picking out your lash extensions and ripping off your falsies will traumatise your lashes and take out natural ones along with the faux ones. 


“The best at-home technique for removing lashes is gently tapping an oil based, eye-safe cleanser onto your lash line and massaging it in. Using a warm cloth, pat the area with water to gently loosen the glue and break down the adhesive,” Creasey explained. Try diy eyelash extensions here.


Add an eyelash serum into your beauty routine.

“Our AGENCY Skin Lash Serum was developed to help people regrow and strengthen their lashes after experiencing lash damage and lash loss through lash extensions, false lashes, chemotherapy and radiation, and other medical and health conditions,” Creasey emphasised. 


“Our Lash Serum is now used all over the world and loved by many for its results. It is a universal product that can be used by anyone to achieve lash length and definition. Thanks to its proven scientifically formulated ingredients, it delivers longer, stronger, and more resilient lashes. It helps to reduce breakage and creates a defined lash line.”


Use a mascara with built-in eyelash serum.

“While using a lash serum is a good idea and an important part of your skin care regime, you will probably still want to continue to use mascara. Rather than use any old mascara that may continue to damage your eyelashes, use a mascara that contains eyelash serum support. Our Agency Advanced Mascara is ideal to use while also using an eyelash serum,” Creasey said. 



AGENCY Skin is proudly Australian owned and Australian made. The business is based in Sydney, Australia. AGENCY offers worldwide fulfilment, as well as being available at selected salons and department stores. AGENCY Skin innovates product lines that are both unique and controlling. The exclusive combination of science ensures you have timelessly stunning lashes and beautiful skin. AGENCY also prioritises its environmental impact, practicing sustainable and fair trade commitments throughout its production line. AGENCY’s exclusive men’s range includes products to cleanse, tone, tighten and moisturise. 

For more info visit: www.agencyskin.com.au


By Better Homes & Gardens 30 Sep, 2022
Ten things you didn't know were damaging your eyelashes. By Annie Millar Beauty Editor.
By Medium 30 Sep, 2022
“We all spend so much time and energy lengthening, defining, strengthening and volumizing our eyelashes every day. Little do most people know, however, that so many of their day-to-day habits and behaviours are reversing all of their efforts in achieving beautiful, bold lashes,”
05 Jul, 2022
To maintain innovation in the market cosmetic brands must differentiate, hence the rise in sensory and novel effect claims in every new launch.
By Tess Sanders Lazarus 05 Jul, 2022
Lash Serums Growing in Popularity  While eye lash extensions are considered by many to be the ideal solution for those seeking to achieve long luscious eye lashes, the harmful effects can leave people with seriously damaged and diminished eye lashes. Many women are now seeking out products such as lash serums to regrow and restore their seriously damaged eye lashes. “In our endless pursuit for thicker, longer lashes our lashes are poked and prodded with tints, extensions, mascaras and false lashes. However, the route less travelled is eyelash growth serums – maximising your natural lash,” Natasha Domminique Creasey said today. Natasha Dominique Creasey is an Australian entrepreneur based in Sydney, New South Wales. She is the founder and owner of revolutionary beauty brand, AGENCYSkin, a company with an effortless approach to the enhancement of natural beauty and skincare while indulging in a truly beautiful experience of relaxation and luxury. “Lash growth serums are not a new product by any stretch, however they are finally being recognised by beauty gurus all over the world for their unique capability to enhance your natural lashes,” Creasey said. According to Creasey, lash serums are a must-have step in everybody’s beauty regime. They are also ideal for anyone seeking to undo the damage caused by harmful extensions and other lash enhancement processes. She has answered some of the most burning questions in regards to these natural lash beautifiers. What is a lash serum and how does it work? “A lash serum is a product developed to support the healthy growth and management of your eye lashes. It is normally applied once to twice daily,” Creasy explained. “When looking for a lash serum, my advice is always to look for products that are backed by science and that contain as few manufactured ingredients as possible. Sadly many products on the market do not live up to their promises. “This is one of the main reasons why I developed my signature lash serum,It has been formulated to regenerate, thicken and extend natural lashes. It contains the strongest peptides, antioxidants and vitamins known to help stimulate, strengthen and condition eyelashes. The serum is encapsulated in a bespoke UV protected bottle to maintain its longevity. “My lash serum works and it genuinely helps women to restore their lashes, whether they’ve been damaged through beauty processes such as lash extensions or they have fallen out as a result of hormonal changes.” Do I need to apply the lash serum regularly? “Apply lash serum once or twice daily for the first ten weeks. To maintain the strength and length of your lashes, most serums recommend applying every two days thereafter,” Creasey said. What is the ideal way to apply lash serum? According to Creasey, before applying any lash serum, ensure the eye is clean and dry. In order to apply the product most effectively, apply the product to your upper lash line, brushing the product forward through to tips. Finally, allow the serum to seep into your lash follicles and dry completely. Will I see immediate results? “You should start to notice results within four weeks of consistent use with full effect taking place around 12 weeks. After this period I would suggest applying lash serums every two days to keep your beautiful natural lashes strong and healthy,” Creasey added. According to Creasey, it is important to understand that results will vary person-to-person when using a lash serum. Who should use lash serums and why? According to Creasey, AGENCY Lash Serum is universally beneficial to all sexes, including anyone who has lash extensions, sparse lashes, damages or brittle lashes, thin and pale lashes, as well as anyone impacted by menopause or stress. Can I still wear contact lenses if I use an eye serum? “If you wear contact lenses you will not miss out on the incredible results of lash serums. I suggest applying your lash serum at night after taking out your contact lenses,” Creasey said. “In terms of eyelash extensions, for most lash serums, including the AGENCY Lash Serum, you can apply it two days after having your extensions applied. I would recommend that you only apply the serum as close to your lash line as possible, and it avoid applying the serum to your extensions. The peptide in the AGENCY Lash Serum will actually help to strengthen your natural lash and protect them from the weight and glue of your extensions.” Are some eye serums better than others? “Unfortunately some products made under less stringent regulations, such as those from overseas, and may contain harmful ingredients that can cause further hair loss and damage,” Creasey emphasized. “Be careful to do your homework. Take the time to research the product you are buying. The eye area is sensitive and it is important to only use products near your eyes that you trust and know come from highly regulated sources. At AGENCYSkin, we spend a lot of time researching and formulating to create the safest and most innovative products on the market.” AGENCYSkin is proudly Australian owned and Australian made. The business is based in Sydney, Australia. AGENCY offers worldwide fulfilment, as well as being available at selected salons and department stores. AGENCYSkin innovates product lines that are both unique and controlling. The exclusive combination of science ensures you have timelessly stunning lashes and beautiful skin. AGENCY also prioritizes its environmental impact, practicing sustainable and fair trade commitments throughout its production line. AGENCY has also released an exclusive men’s range. The range includes products to cleanse, tone, tighten and moisturize.
By Retail Pharmacy Australia 05 Jul, 2022
As the sale of men's skincare products continues to rise across the country, founder and owner of skincare brand AGENCYskin, Natasha Domminique Creasey is warning ne to be careful when using these products.
29 Jun, 2022
Your eyelashes go through a lot. They get glued, they get curled, and they get smothered on the daily by a few coats of mascara. But for some reason, we just don't treat those hairs (that are super important as they actually protect your eyes from irritants like dust, sweat, and even the sun) like the hair on our heads. Sure, it's natural for eyelashes to thin—just as the strands on your head do—as you mature, but there are definitely ways to encourage growth and avoid unnecessary fallout. To find out more, we spoke to Natasha Creasey, the founder of AGENCY Skin, about eyelash loss and what you can do to reduce loss and regrow your lashes. WHY ARE MY EYELASHES FALLING OUT? According to Natasha, finding an eyelash or two on your cheek is no cause for alarm if it is only happening every now and then. However, if you are noticing several eyelashes falling out at a time or bald patches appearing in your lash line – the sirens should start wailing. “So much of our beauty routine is centered around maintaining full and fluttery lashes; we curl them, add extensions onto them, enhance them with mascara and put falsies on top. It is no wonder we are quick to panic if our lash line starts to thin with unusual sparseness,” Creasey said. “Similarly to the hair on our head, our eyelashes go through phases of shedding, rest and growth. It is when the shedding phase starts to overpower the growth phase that we begin to feel concerned. If the problem persists, it is time to closely examine your beauty routine and overall health so that you can identify any potential triggers.” Creasey has outlined the reasons your eyelashes may be falling out: Bad beauty habits. Going to sleep with your makeup on isn’t only costly to your skin, leaving mascara on for long periods of time can actually damage your eyelash hair follicles. Lack of proper cleansing. Allowing the build-up of product around your eyes and lashes causes pore blockages which can lead to infections, bacteria issues, and more. This results in lash loss. Ageing. Similar to the hair on your head, your eyelashes will naturally thin as a part of the ageing process. Aggressive face washing. Excessively rubbing your eyes when you are cleansing your face or removing makeup could also be causing your lashes to fall out. Stress. The hormones in our body that are associated with increased levels of stress can trigger a reaction that leaves our lashes looking thinner. Allergies. The products in your beauty routine could be causing an allergic reaction that can lead to eyelash loss. Eyelash glue and extensions are common causes for allergic reactions. Medication. Some medications affect your body’s natural processes causing issues such as hair loss including lash loss Hormone changes. Hormone changes affect the body in different ways. Monthly menstrual cycles and life changes such as menopause cause significant changes in hormone levels – all of which affect hair growth and loss. Estrogen levels are at their lowest when your period first start and as they dip, the level of iron in your body dips too, causing you to lose more hair than normal. In fact, in some cases, heavy bleeding triggers hair loss and thinning. Medical and health conditions. Alopecia, thyroid disorders and inflammatory diseases can all cause your eyelashes to thin and should be treated with the help of a general practitioner. Chemotherapy and radiation are also known treatments that can negatively impact your lash count. HOW CAN I COMBAT EYELASH LOSS? According to Creasey, there are number of at-home remedies, and lifestyle and beauty changes, that you can implement to promote eyelash growth and combat eyelash loss. She has collated her top six tips for achieving naturally luscious lashes. Creasey also recommends reviewing your diet and seeing your GP. Vitamin deficiencies and other underlying issues can cause hair loss. Stop rubbing your eyes. “A blotting technique is much gentler on our sensitive eye region. Rubbing, scrubbing and dragging are not required to cleanse your eye area – you just need a gentle eye makeup removing product and patting with a towel after washing your face,” Creasey said. “Your eye area is delicate. Not only will rubbing your eyes lead to irritating your lashes, it can also escalate the ageing process that will result in wrinkles. ” Be cautious when curling. According to Creasey, mechanic eyelash curlers are safe to use in small doses; you should limit eyelash curling to no more than 10 to 20 seconds. Heated eyelash curlers however should be avoided at all costs – otherwise they will cost you your lashes. Keep track of your product inventory. “Every makeup and skincare product in your collection will have a use-by date clearly stipulated on its packaging. A general rule of thumb, however, is that your mascara should be renewed every three to six months. Products that are not fresh will transfer bacteria from the tube to your lashes, which can lead to lash loss,” Creasey added. Never rip off your false lashes. According to Creasey, picking out your lash extensions and ripping off your falsies will traumatize your lashes and take out natural ones along with the faux ones. “The best at-home technique for removing lashes is gently tapping an oil-based, eye-safe cleanser onto your lash line and massaging it in. Using a warm cloth, pat the area with water to gently loosen the glue and break down the adhesive,” Creasey explained. Add an eyelash serum into your beauty routine. “Our AGENCY Skin Lash Serum was developed to help people regrow and strengthen their lashes after experiencing lash damage and lash loss through lash extensions, false lashes, chemotherapy and radiation, and other medical and health conditions,” Creasey emphasized. “Our Lash Serum is now used all over the world and loved by many for its results. It is a universal product that can be used by anyone to achieve lash length and definition. Thanks to its proven scientifically formulated ingredients, it delivers longer, stronger, and more resilient lashes. It helps to reduce breakage and creates a defined lash line.” Use a mascara with built-in eyelash serum. “While using a lash serum is a good idea and an important part of your skin care regime, you will probably still want to continue to use mascara. Rather than use any old mascara that may continue to damage your eyelashes, use a mascara that contains eyelash serum support. Our Agency Advanced Mascara is ideal to use while also using an eyelash serum,” Creasey said.
Share by: